At Los Reis we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our store or interact with our services.
LOS REIS ENTERPRISES (PTY) LTD is a registered and trademarked company and www.losreis.co.za is the official online store for our company. By using our website or providing us with your personal information, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.
1. Information We Collect
We may collect the following types of personal information:
1.1. Personal Identifiable Information: This may include your name, email address, postal address, phone number, and other contact details.
1.2. Payment Information: When you make a purchase on our store, we collect payment information such as credit card details, billing address, and other relevant payment details. Please note that we do not store your payment information, and it is processed securely by our payment service provider.
1.3. Order History: We maintain records of your purchase history, including products you have ordered and transaction details.
1.4. Website Usage Information: We may collect information about how you interact with our website, including your IP address, browser type, and device information.
2. How We Use Your Information
We use your personal information for the following purposes:
2.1. Order Fulfillment: To process and fulfill your orders, including shipping, returns, and customer support.
2.2. Communication: To communicate with you about your orders, provide updates, and respond to your inquiries.
2.3. Marketing: With your consent, we may send you promotional offers, newsletters, and updates about our products and services.
2.4. Improvement: To improve our website, products, and services based on your feedback and usage patterns.
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
3.1. Service Providers: We may share your information with trusted service providers who assist us in operating our website and conducting our business.
3.2. Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.
4. Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Choices
You have the right to access, correct, or delete your personal information. You can also unsubscribe from marketing communications by following the instructions in the emails you receive from us.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected]